The dedicated team at Southern Cross Care Tasmania continues to navigate and protect our facilities, residents and staff through the continuous risk of Covid outbreak.

As Tasmania’s largest provider of aged care services and with nine facilities statewide, we have an established organisational outbreak management plan which can prevent or significantly reduce the likelihood of an outbreak, or significantly reduce the extent of an outbreak in our homes.

We cannot however, guarantee our facilities will always remain clear of Covid-19.

If one of our facilities is experiencing an exposure or outbreak of Covid-19, visitation to the site will change in line with public health advice. Nominated family and primary contacts receive daily emails and a link to a weekly ‘virtual’ meeting with Executive Manager, Jolene Perry who will give a live update.

What happens during lockdown:

▪ All residents affected by Covid-19 isolate in their rooms and receive care and services within their rooms*
▪ The home will isolate into sections to minimise any transfer across the facility
▪ Further restrictions will be in place, based on the advice of Aged Care Emergency Operation Centre and the level of risk

Visitation to the facility will change in line with the Aged Care Emergency Operation Centre advice and Southern Cross Care Tasmania protocols.


It is preferable that you book your visit at any of our facilities using the Zipline visitor management system. Simply copy and paste into your web browser and follow the prompts. Once you enter our facility you must sign in via our Zipline self screening station.  
During lockdown, we encourage families to use virtual technology to keep in touch.

*All residents who are isolating will be well cared for by dedicated trained and professional staff who are following Covid positive protocols. Our lifestyle and pastoral support is heightened during this time and all efforts are made to keep morale up amongst our facility ‘family.’  
Nutritious meals, drinks and snacks will be provided in residents rooms, and additional hydration rounds will occur to support the residents with their hydration.

An information email; is available for general Covid-19 related questions, and monitored during business hours.

We thank you for your support and consideration during these challenging times.