How can I get help at home, and what services are available?

Our Home & Community Services assist you with your daily living activities to maintain your independence and ability to live at home, and to help you remain connected to your community.

We make this possible through individually planned and coordinated Home & Community Services packages.

We work as a team; you and your family together with Southern Cross Care staff and any other relevant person you wish to include.

The process:

Simply follow these steps:

  1. Check your eligibility
  2. Find the right package for you
  3. Work out the costs
  4. Accept a Package
  5. Begin your Home & Community Services

The assessment and services planning process focuses on optimising health and well-being in accordance with your assessed care needs and preferences.

Your Support Coordinator will help you understand what care or services you can charge to the package and help you decide which services are right for you. During the services planning process, your Support Coordinator will also consider any assistance you already have in place, such as carers, family members, local community, and other services.

You are unique! Stay connected to the things you value most.

Our experienced Support Team will help you to review the many options you have and guide you on your journey to remain independent and connected to the things that you value most.

Southern Cross Care delivers Home & Community Services packages under the Consumer Directed Care model. This model recognises that each person is unique. It offers self-selected, flexible, and personalised support where and when you need it.

Whatever your needs, or the level of need, we can be flexible in developing a care package tailored to your requirements and budget. You will get the care you need with the support you deserve–and always be informed and in control.

From a few hours a day or week to 24/7 care we can design a care plan to meet your needs.

Download our Home & Community Services flyer here
Download our Home & Community Schedule of fees here
Download our Home & Community Services Handbook here


Stay in your own home

Receive all the help you need so you can live independently at home, for as long as you can.

Help when you need it

We tailor make a package just for you. From a few hours to respite and after hospital care, our Southern Cross team is at your service.

Personal and professional care

Receive high quality nursing and allied health support. Enjoy the benefits of extra help from trained and caring staff who are passionate about making your life easy and comfortable.