The staff without exception are kind, caring, very professional, considerate, and thoughtful. My observations are that all residents are treated in this way, and nothing is too much trouble for them. I am not an occasional visitor but spend the greater part of daylight hours there daily and therefore well-qualified to make comment from the heart.

My mother moved into the Rivulet last year. Since this time, she has been settled and happy. All team members are respectful and kind. Any request or concern has been dealt with in a timely manner and with excellent follow up.
To provide care in a respectful and kind manner at all times is comforting for me know. Thank you to the team.

I find the staff to be fabulous, I have no complaints with anyone. I do not need to ask for much but if I do the staff are always happy to help me.
Staff have tried hard during the challenging Covid times we have just been through.

The surroundings around the area are beautiful and well cared for, it is a great pleasure to be able to see every day. As far as my views go, I am very happy with the care John is getting.

Southern Cross Care is very open and responsive to resident’s requests, and they always aim to satisfy those requests. They are very open to suggestions from residents like day trip locations.

As a new staff member, I am very happy in my position. The people I work with are helpful, friendly and informative.
I find Southern Cross Care to be supportive of their staff and provide excellent care to the residents.
There is excellent communication between management and general staff through staff meetings, electronic communication and in person.

I love being here. The care is great, and the food is good. I can go out when I please. I enjoy my trips out on the bus and like going to the BBQ’s.

Thank you, Guilford Young Grove, for your continued support especially Hannah the Leisure & Lifestyle Officer for all the activities you provide to us.

Love it here. Great room.