Message from the CEO

Dear Residents and Families,

RE: COVID-19 – Closure of Facilities

I am writing to you today to advise that Southern Cross Care (Tas) Inc (SCC) has taken the decision to close all of its residential care facilities across Tasmania as of 7pm Tuesday 7 April, 2020.

Given the increasing risk of the spread of COVID-19 within the community, Southern Cross Care (Tas) will be temporarily closing its Facilities to non-essential visitors, with the exception of family members of residents receiving end of life care and in some cases, residents experiencing severe behavioural and psychological symptoms of dementia (BPSD).

Unfortunately, at this stage, it is unclear how long this will be, but we will remain in contact with residents and families and provide regular updates.

SCC take the health and wellbeing of our residents, staff and the wider community very seriously. We are monitoring the rapidly evolving Coronavirus (COVID-19) situation and implementing measures inline with the advice from the Australian Department of Health and the Tasmanian Department of Health and Human Services to ensure the safety and wellbeing of our residents, consumers, families and employees.

The situation is evolving constantly and Southern Cross Care (Tas) Inc is committed to providing regular updates for our community to ensure they are informed of all measures being implemented to support our residents, who are most vulnerable to the disease. As communicated in our letter dated 31 March 2020, we have co-ordinated an Outbreak Management Team who have developed an Emergency Outbreak Preparedness Management Plan for COVID-19 (The Plan) to assist us in minimising risk of exposure and to ensure robust guidelines to manage an outbreak, should it occur.

We encourage you to explore other options to stay in touch such as telephone calls, letters, emails, facetime etc. Our Leisure and Lifestyle Officers can help to facilitate these arrangements. In order to meet this end, we have set up reception booking sheets to manage phones calls to individuals from families, whereby you can book scheduled times for telephone visits with your loved one. In addition to this, any families who have devices at home that can be used by loved ones in care, can drop these to the facility and we will deliver them to the resident and where necessary assist them to use the device.

I would like to thank all residents and their families for supporting us to support you!

If you have any concerns or questions, please do not hesitate to make contact.


Robyn Boyd

Chief Executive Officer