New Charter of Aged Care Rights

On 1 July 2019, a single Charter of Aged Care Rights (Charter) came into effect. It replaced previous charters of care recipients’ rights and responsibilities. The comprehensive and concise new Charter covers 14 fundamental protections that are listed below:

Consumers have the right to:

  1. Safe and high-quality care and services;
  2. be treated with dignity and respect;
  3. have my identity, culture and diversity valued and supported;
  4. live without abuse and neglect;
  5. be informed about my care and services in a way I understand;
  6. access all information about myself, including information about my rights, care and services;
  7. have control over and make choice about my care and personal and social life, including where the choices involve personal risk;
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  9. my independence;
  10. be listened to and understood;
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  13. personal privacy and to have my personal information protected;
  14. exercise my rights without it adversely affecting the way I am treated.

For more information on the Charter of Aged Care Rights you can visit or call 1800 951 822

The Facility Managers will be meeting with residents and/or Next Of Kin to sign a copy of the new rights for the residents file as per required by the Government prior to September, any questions or if you would like to book an appointment to sign please feel free to come and discuss.